Of all the skills that managers and leaders use throughout the business day, problem-solving and decision-making are the most often employed. In this session, you will:
- Understand the close relationship between problem-solving and decision-making
- Learn an eight-step problem-solving process
- Master several techniques to use when making decisions
- Identify when to use individual and group decision-making procedures
This Professional Certificate in Management and Leadership program through SDSU’s College of Extended Studies is a series of eight half-day workshops (twice monthly, 8:30 am-12 pm) covering a broad range of management and leadership topics. Workshops may be taken individually with a letter of completion, or take all eight workshops to earn your professional certificate.