Productive Management of Conflict

Contact Name:
Steve Dolan
Phone:
6192657378
E-mail:
extended@mail.sdsu.edu
Filed in:
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Well-managed conflict leads to creativity, innovation and positive business results. Poorly managed conflict costs the organization in terms of money, quality, customer satisfaction, and employee retention. Learn how to:

  • Define and describe the causes of workplace conflict
  • Identify and implement five techniques for managing strong emotions
  • Utilize an internal customer-service approach to gaining buy-in and cooperation
  • Be 100% successful in conversations about serious performance issues
  • Set boundaries regarding offensive or rude behavior
  • Discuss the impact of intention for resolving conflict

Street Address

5250 Campanile Drive
San Diego, CA 92182

Dates

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