Uncivil behavior may seem harmless, but experience shows the impact of incivility is more serious than what meets the eye. Overcoming uncivil behavior in the workplace can be a big challenge. Yet, this doesn’t mean it’s impossible to create a civil workplace.
Why Should You Attend
What society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line through uncivil behavior, costing industries millions of dollars a year.
This 60-minute webinar introduces the concept of civility and the skills needed to effectively practise civil behavior. The benefits to Civility In The Workplace are countless and will pay off immensely in every aspect of your job.
Objectives of the Presentation
» Define civility and specify at least three of its behavioral indicators.
» Describe the costs of incivility.
» Identify practical ways of practicing workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness.
Areas Covered in the Session
» The concept of civility
» Skills needed to effectively practise civil behavior
» Ways organizations can standardize civility in the workplace
Who Will Benefit
» Human Resources
» All line managers
» Team Leaders
» Training Officers
» Learning & Development